How We Work

Step 01

Start with a coffee

For most tourism businesses, working on your buildings and grounds is a big deal. There is a lot of money and time at stake and can be difficult to know where to start. So let’s just start with a coffee.

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Step 02

Pre-design confidence package

What do tourists need? What will add value? What are the priorities? How do you tell a brand story to tourists, use brand character to shape your buildings and make them work for you? Are you confident in your choices and decisions? Can you make it an unmissable tourism experience? Work out your idea is feasible, the priorities and characteristics, whether council will allow you to do what you want to do and get an idea of costs and timeframes before you make the big commitment. This service is a stand-alone, fixed price & no-obligation package.

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The package offers a quick & compact design and reporting package for feasibility stage projects.

  • Confidence to move forward with what you want to do.
  • Clarity about what can be achieved on your site.
  • Vision that gets stakeholders, boards and funding bodies
    excited about what you want to do, and why.

We can also help you connect with a team of business case and grant writers, accountants and planners who can put all the pieces together and give you the best chance of success.

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Step 03

The big picture

Capture the ideas and vision, the essence of your place, brand and story as well as functionality and needs of tourists in a big picture design strategy. The concept should excite investors and stakeholders and get them invested in it going ahead. Creating simple representation of a concept idea – a big picture – as a fixed price early design stage service helps you to balance the outlay with surety of commitment and confidence moving forward. This service is a fixed price & no-obligation package.

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We are specialist Architects and Interior Designers to the tourism industry – we know tourism, and how your buildings can work to attract visitors, increase sales and drive profit, and make your place unmissable. We help you navigate the design and construction process, and we draw on our team’s expertise as you require them to supply the skills you need for your journey.

Through our process, you will gain clarity about how to make good decisions about your spaces and spend money wisely so that decisions are consistently on brand and commercially valuable. As the experts on your own brand, we seek to empower you to delve deep to discover your unique character and shape it in 3 dimensions. We challenge you to rethink the rules and industry standards, and to have courage to create truly authentic, character filled spaces that tell stories to the people inside.

Visitor Experience Strategy

The path to great experiences and great places can be complicated – and building something is a big deal. That’s why our process starts with setting a groundwork strategy that shapes the decisions to come. Your brand character is the focus, and mapping out the essential elements that tell your story is the outcome.

  • Pre-Design Confidence package – examining the ‘on paper’ feasibility of the project
  • Brand Strategy for your Building and Site
  • Story Telling Progression
  • Visitor Experience Journey
  • Big Picture Strategy for building form and character
  • Whole Site Master Plans


You’ve set some great strategic groundwork to make decisions by, now it’s time to shape that Strategy into a tangible building project. Armed with the Visitor Experience Strategy, our team collaborate with our in house architecture and interiors plus any additional expertise that need to be drawn from external consultants to map out a more detailed design that captures your needs. Because we think it is of utmost importance that you understand what is being proposed, we also prototype the design as a digital walk though model as a standard, no added cost service.

  • Site Planning
  • Architecture
  • Interior Design
  • Retail and Food Space Design
  • Eco Design
  • Heritage
  • Planning consent assistance (council approval)
  • Funding application assistance


It’s easy to get caught up at this point, thinking that it’s full steam ahead from here, but there’s still a way to go. Communication of the design and between the various stakeholders is essential to achieving a professional and complete project. The design will disappear with our team for several weeks while we finesse the ideas into a buildable project and interpret into a set of drawings that can be read (and priced) by a builder and approved for construction by council. We are with you all the way to the end and can manage the process to help ensure the time, cost and quality expectations are kept in check.

  • Project Management
  • Construction Drawings
  • Tender & contracts assistance
  • Construction Administration
  • Post Construction Services
  • Furniture (FF&E) Procurement


For most tourism businesses, working on your buildings and grounds is a big deal. There is a lot of money and time at stake and can be difficult to know where to start. So let’s just start with a coffee.